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Chatbots

Chatbots that answer from your own content, and hand over to a person when they should.

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Typical timeline3–8 weeks
ChannelsWebsite, WhatsApp, in-app
HandoffTo your team, with full context
AI Solutions

Chatbots, explained.

A Chatbot is a conversational assistant that answers questions and completes simple requests in plain language, on a website, in WhatsApp or inside an app. It matters because customers and staff ask the same questions every day, and a good chatbot answers them instantly at any hour while a bad one frustrates people and damages trust.

Esscentra builds chatbots trained on your own content, such as help articles, policies, product details and past answers, so replies reflect how your business actually works. Each answer can point to its source, the bot knows what it doesn't know, and it hands the conversation to a person with the full context when it should. We connect it to your systems so it can check an order, book a slot or create a ticket, and we track which questions it resolves and where it struggles.

The result is faster answers for customers and fewer repetitive questions for your team. It fits support teams under heavy volume, businesses that sell or book through WhatsApp, and internal teams that want one place to ask about policies and processes.

Who it's for

Built for teams like these.

  • 01

    Support teams answering the same questions many times a day.

  • 02

    Businesses that take enquiries, orders or bookings over WhatsApp.

  • 03

    Websites that lose visitors who can't find an answer quickly.

  • 04

    Companies wanting an internal assistant for HR, IT or policy questions.

How we work

5 steps, from first call to launch.

  1. 01

    Questions & content audit

    We gather the questions people actually ask and the content that answers them.

  2. 02

    Knowledge base & tone

    We prepare your content for retrieval and set the bot's tone and boundaries.

  3. 03

    Build & connect

    We build the bot, connect it to your channels and to the systems it needs to act in.

  4. 04

    Testing with real questions

    We test against real past questions and tune until answers are accurate and on-brand.

  5. 05

    Launch & improve

    We launch, review conversations weekly, and fill the gaps the analytics reveal.

What you get

Delivered, documented, yours.

  • Chatbot live on your chosen channels
  • Knowledge base built from your content
  • Human handoff to your team's inbox or helpdesk
  • Integrations for the actions the bot can take
  • Conversation analytics dashboard
  • Guide to updating the bot's content yourself
Technologies we use

Our usual stack.

We confirm the final choice with you during scoping.

  • OpenAI
  • Claude
  • Gemini
  • LangChain
  • WhatsApp
  • Python
  • Node.js
  • PostgreSQL
Questions

Questions about chatbots.

What will the chatbot know?
Only what you give it: your help articles, policies, product details and other approved content. It answers from that material rather than from general internet knowledge.
What happens when it can't answer?
It says so and passes the conversation to a person on your team, with the full history, so the customer doesn't have to repeat themselves.
Can it work on WhatsApp?
Yes. We deploy chatbots on your website, WhatsApp and inside your app, all drawing on the same knowledge base.
Can we update what it knows?
Yes. When your content changes, you update it and the chatbot uses the new version. We show your team how during handover.
How much does a chatbot cost?
You get a fixed-price proposal after a free discovery call, based on the channels, the content involved and the systems it needs to connect to.

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